Cigna Envoy is your personalized online health resource. The tools and information are developed specifically for globally mobile individuals so you can easily find the information you need.

With Cigna Envoy, you can manage your health plan all in one place.

• View benefits and exclusions, including coverage details for you and your family members, as well as your claim history
• Use our provider directory to get help finding an in-network health care provider in your location
• Access Telehealth
• View your ID card information
• Contact Cigna Healthcare customer service directly via email through the portal
• Download claim forms, submit and track claims with our online claims tool

Hard to leave the house? Haven't found a doctor yet? Global Telehealth is here to make your life easier. With Global Telehealth, you can video chat with a doctor anytime, anywhere. Conveniently, there's no cost for these consultations.

Global Telehealth features:

• Video or Telephone Consultations with a Doctor
• Diagnoses for non-emergency Health Issues
• Non-emergency Pediatric Care
• Referrals to Specialists within the Cigna Healthcare Provider Network

A Guarantee of Payment (GOP) assures payment directly to a health care provider outside the United States for covered services. This helps prevent you from having to pay for services that would normally be covered under your plan.

What does a GOP include?

Scheduled service, date of service to be performed, level of benefits, cost of service, deductible, coinsurance, and more.

Why is a GOP important?

• Using a GOP increases access to care around the world
• Reduces out-of-pocket expenses at those health care providers who do not, per normal practice, directly bill Cigna Healthcare (please note: You are responsible for any applicable coinsurance, deductible or copays per your plan)
• Enables the hospital to bill us directly
• Allows the Cigna Healthcare Medical Review Team to consult on the services being rendered, providing you the best care possible

Your IEAP gives you access to certified mental health professionals 24 hours a day, seven days a week. These professionals are able to design individualized assistance plans to address your needs or concerns, as well as those of your immediate family members.

Services include:

• Telephone consultation for crises
• Short-term solution focused counseling, including international telephone, and face-to-face counseling
• Work-life balance support services

IEAP services and resources are delivered by local partners and available in local languages. You can access IEAP resources by calling the toll-free number on your Cigna Healthcare ID card.

To learn how to maximize your resources, please view our   Wellness Resource Guide