View helpful information including your welcome kit:

Accessing care within the United States (U.S.)

If you will be accessing care within the U.S., please fill out the Transition of Care form. By completing the form, you can receive an updated Guarantee of Payment (GOP) or be contacted by a case manager to support your medical needs.

Completed forms and documentation can be submitted to CGHBMedical@cigna.com or via fax or mail.

Accessing care outside of the U.S.

If you will be accessing care outside of the U.S., please visit TOC.CignaWellbeing.com to complete our brief 10 minute Transition of Care survey for your whole family.

To access the survey, click “Register” and create a new account using the keyword “welcome”. Not sure you have all the necessary information? Just get started! You can always come back to add information later.

Health care is not the same in every country – it can vary greatly across the globe. Whether this is your first international assignment or you are an experienced traveler, there may be health-related preparations you need to make before you leave.

The Guide Health Advisor program can help you manage your health care prior to and during your assignment in order to avoid medical emergencies and ensure a successful international assignment. A nurse can help you prepare for care and give you information about accessing health care, whether medications are available in your assignment country or if alternatives may be necessary, as well as how to find a doctor.

Live Webinars | Hosted by Cigna Healthcare

At Cigna Healthcare, we continue to recognize the importance of providing educational resources to assist you on your work assignments outside of your home country. That’s why we’re pleased to share a new webinar series for Business Travelers/Expats. Webinars will be provided live on a quarterly basis and recordings will be available one week later.

Cigna Envoy is your personalized online health resource. The tools and information are developed specifically for globally mobile individuals so you can easily find the information you need.

With Cigna Envoy, you can manage your health plan all in one place.

• View benefits and exclusions, including coverage details for you and your family members, as well as your claim history
• Use our provider directory to get help finding an in-network health care provider in your location
• Access Telehealth
• View your Cigna Healthcare global ID card information
• Download claim forms, submit and track claims with our online claims tool

Get instant, real-time access to your health information on the go with the Cigna Envoy Mobile app.

Download the mobile app today.*

Hard to leave the house? Haven’t found a doctor yet? Global Telehealth is here to make your life easier. With Global Telehealth, you can video chat with a doctor anytime, anywhere. Conveniently, there’s no cost for these consultations.

Global Telehealth features:

• Video or Telephone Consultations with a Doctor
• Diagnoses for non-emergency Health Issues
• Non-emergency Pediatric Care
• Referrals to Specialists within the Cigna Healthcare Provider Network

A Guarantee of Payment (GOP) assures payment directly to a health care provider outside the United States for covered services. This helps prevent you from having to pay for services that would normally be covered under your plan.

What does a GOP include?

Scheduled service, date of service to be performed, level of benefits, cost of service, deductible, coinsurance, and more.

Why is a GOP important?

• Using a GOP increases access to care around the world
• Reduces out-of-pocket expenses at those health care providers who do not, per normal practice, directly bill Cigna Healthcare (please note: You are responsible for any applicable coinsurance, deductible or copays per your plan)
• Enables the hospital to bill us directly
• Allows the Cigna Healthcare Medical Review Team to consult on the services being rendered, providing you the best care possible

Musculoskeletal (MSK) conditions impact every stage of life – from childhood to older age. Conditions range from ones that arise suddenly and are short-lived (fractures, sprains and strains, associated with pain and limitations in functioning) to long-term conditions such as chronic primary low back pain and osteoarthritis. When it comes to MSK conditions, early intervention is key. Early intervention may include physical therapy, exercise, and lifestyle changes. It can also help prevent complications and reduce the need for more extensive treatments down the line.

Musculoskeletal Support Program (outside the U.S. only)

The Musculoskeletal Support Program from Cigna Healthcare is a proactive, interactive coaching program designed to create, manage, and monitor a personalized MSK care plan. It provides customers outside the U.S. with clinical support throughout their treatment journey. Getting started in the program is easy. Some customers will receive an outreach from Cigna Healthcare or customers can self-refer to the program. Customers who wish to self-refer to the program should contact the Cigna Healthcare global service representatives using the number on the back of their Cigna Healthcare global ID card.

Musculoskeletal Support (in the U.S. only)

In the U.S., Cigna Healthcare works closely with eviCore to provide quality, cost-effective services to customers for select inpatient and outpatient musculoskeletal and pain management services. Our network of contracted health care providers includes hospitals and ambulatory surgery centers that provide musculoskeletal and pain management services. Our program in the U.S. features innovative “predictive intelligence” precertification1 that helps customers receive safe, effective treatment that follows stablished coverage guidelines.

1. Expected authorization turnaround time assumes all necessary clinical information has been submitted by the doctor. Actual times may vary and are subject to change.